About the Pack
Shipping Information
Delivery Times & Costs
- 🇫🇷 France: 2-4 business days - €8.90
- 🇪🇺 EU: 3-7 business days - €10.90 (
- 🌍 International: 7-15 business days - €12.90
Express Shipping Available
Processing: 1-2 business days | Full tracking included
International orders may incur customs duties
Return & Cancellation
Your Return Rights
✅ 14-day return period for EU customers
✅ Unopened products in original packaging
✅ Quality guarantee on all products
✅ Defective items: immediate replacement
Cannot Return
❌ Opened tea packages (hygiene & safety)
❌ Used accessories or consumed products
Easy Return Process
- Email support@rituael.com within 14 days
- Receive return authorisation & instructions
- Ship back using the provided guidelines
- Refund processed within 14 days after the product is received
Return shipping: FREE for defects, customer pays for change-of-mind