Shipping policy

Last Updated: August 26,2025

At Rituæl, we are committed to delivering your wellness journey directly to your door. This Shipping Policy outlines our delivery options, timeframes, and costs for customers worldwide.

1. Shipping Zones & Coverage

1.1 Domestic Shipping (France)

We offer comprehensive shipping coverage throughout mainland France, including Corsica and overseas territories (DOM-TOM).

1.2 International Shipping

We provide worldwide shipping to over 213 countries including Australia, Canada, Hong Kong SAR, and many more.

1.3 Restricted Destinations

Due to regulatory restrictions or shipping limitations, we may not be able to ship to certain countries or regions. Restricted destinations will be clearly indicated during checkout.

2. Processing Time

2.1 Order Processing

Standard Processing: 2-4 business days
Holiday Periods: 3-4 business days
Custom Blends/Special Orders: 5-6 business days

2.2 Processing Schedule

Orders are processed Monday through Friday, excluding French public holidays. Orders placed after 2:00 PM CET on Friday will be processed the following Monday.

2.3 Order Confirmation

You will receive an order confirmation email immediately after purchase, followed by a shipping confirmation with tracking information once your order is dispatched.

3. Shipping Costs & Weight-Based Pricing

3.1 France (Domestic Shipping)

Our shipping costs are calculated based on the total weight of your order:

Order Weight	Shipping Cost
50g - 1000g (1kg)	€8.90
1100g - 2000g (2kg)	€10.50
2100g - 3000g (3kg)	€12.50
3100g - 4000g (4kg)	€14.50
4100g - 5000g (5kg)	€16.50

Free Shipping: Orders over €75 qualify for FREE standard shipping within France.

Delivery Time: 6-7 business days

3.2 International Shipping

International shipping costs (same rates for all 213+ countries):

Order Weight	Shipping Cost
50g - 1000g (1kg)	€8.90
1100g - 2000g (2kg)	€10.50
2100g - 3000g (3kg)	€12.50
3100g - 4000g (4kg)	€14.50
4100g - 5000g (5kg)	€16.50

Free International Shipping: Orders over €100 qualify for FREE standard shipping internationally.

Delivery Time:

Europe (non-EU): 6-10 business days
North America: 7-14 business days
Asia-Pacific: 8-15 business days
Australia/New Zealand: 10-18 business days
Rest of World: 10-20 business days

Countries We Ship To: Australia, Canada, Hong Kong SAR, and 213+ additional countries worldwide.

4. Order Tracking

4.1 Tracking Information

All orders include tracking capabilities. You will receive:

Tracking number via email once your order ships
Real-time updates on package location and delivery status
Delivery confirmation upon successful receipt

4.2 Tracking Methods

Email Notifications: Automatic updates sent to your registered email
Online Tracking: Track your order on our website or carrier's platform

4.3 Delivery Issues

If your tracking shows any delivery issues, please contact our customer support team immediately for assistance.

5. International Shipping & Customs

5.1 Customs Documentation

For international orders, we provide all necessary customs documentation including:

Commercial invoices
Packing lists
Certificate of origin (when required)
Ingredient declarations for tea products

5.2 Duties & Taxes

Important: International customers are responsible for any customs duties, taxes, or fees imposed by their country. These charges are:

Not included in our product prices or shipping costs
Determined by destination country customs authorities
Payable directly to customs or delivery carrier
Not refundable by Rituæl Tea

5.3 Customs Delays

International shipments may experience delays due to:

Customs inspection procedures
Local holiday periods
Documentation requirements
Import regulations

We are not responsible for delays caused by customs authorities.

5.4 Prohibited Items

Some countries may prohibit or restrict the import of certain herbal products. It is the customer's responsibility to verify that our products can be legally imported to their destination.

6. Delivery Information

6.1 Delivery Requirements

Signature Required: May be required for orders over €100
Safe Place Delivery: Available in some regions if specifically requested
Collection Points: Alternative delivery to local pickup points available in select areas

6.2 Delivery Attempts

If delivery is unsuccessful:

Notification: You'll receive notification of attempted delivery
Redelivery: Carriers typically attempt delivery 2-3 times
Collection: Package may be held at local depot for collection
Return: Packages may be returned to us after failed delivery attempts

6.3 Delivery Instructions

You may provide special delivery instructions during checkout, such as:

Safe place instructions
Building access codes
Alternative contact information

7. Special Handling

7.1 Fragile Products

Tea accessories and glass items receive special packaging and handling with appropriate protective materials.

7.2 Temperature-Sensitive Products

While our teas are shelf-stable, we take care to protect products from extreme temperatures during shipping.

7.3 Large Orders

Orders exceeding 5kg may require special shipping arrangements. Please contact us for custom shipping quotes.

8. Shipping Restrictions

8.1 Weight Limits

Maximum package weight: 5kg for standard rates
Oversized orders: Contact us for custom shipping quotes
Multiple packages: Orders may be split into multiple shipments if weight exceeds limits

8.2 Product Restrictions

We do not ship hazardous or regulated materials. All our products are safe for international shipping and comply with international shipping regulations.

9. Shipping Issues & Support

9.1 Lost or Damaged Packages

If your package is lost or damaged during shipping:

Contact us immediately with your order number
Provide photos of any damage
Report to the carrier if required
We'll arrange replacement or refund as appropriate

9.2 Wrong Address

If you provide an incorrect shipping address:

Before Shipping: Contact us immediately to correct the address
After Shipping: Address changes may incur additional fees
Returned Packages: You may be responsible for reshipping costs

9.3 Delivery Delays

While we strive for timely delivery, delays may occur due to:

Carrier delays
Weather conditions
Customs procedures
Local disruptions

We'll provide updates and work with carriers to resolve any issues promptly.

10. Holiday Shipping

10.1 Holiday Periods

During peak seasons (Christmas, Valentine's Day, Mother's Day), please allow additional processing and delivery time:

Extended Processing: 2-5 business days
Carrier Delays: Possible delays due to increased volume
Cutoff Dates: Specific cutoff dates for holiday delivery will be announced

10.2 Holiday Schedule

We do not process or ship orders on French public holidays. This may affect delivery timeframes during holiday periods.

11. Environmental Commitment

11.1 Sustainable Packaging

We use eco-friendly packaging materials including:

Recyclable cardboard boxes
Biodegradable void fill
Minimal plastic usage
FSC-certified materials where possible

11.2 Carbon Neutral Shipping

We work with carriers committed to reducing environmental impact and offer carbon-neutral shipping options where available.

12. Calculating Your Shipping Cost

12.1 How Weight is Calculated

Product weight includes packaging
Total order weight determines shipping cost tier
Weight displayed during checkout
Automatic calculation based on cart contents

12.2 Free Shipping Qualification

France: Automatically applied to orders over €75
International: Automatically applied to orders over €100
Calculated before taxes and discounts
Applied at checkout

12.3 Multi-Item Orders

When ordering multiple items:

Total weight is calculated automatically
Shipping cost corresponds to total weight tier
Heavier orders may qualify for free shipping more easily
Consolidated shipping reduces environmental impact

13. Contact Information

For shipping-related questions or issues:

Customer Support: support@rituael.com
General Inquiries: info@rituael.com

Business Address:
Rituæl Tea
Clermont, France

Response Times:

Email: Within 24 hours during business days
Urgent Shipping Issues: Same-day response for time-sensitive matters

14. Policy Updates

This Shipping Policy may be updated to reflect changes in our shipping options, carrier partnerships, or service improvements. Updates will be posted on our website with a revised "Last Updated" date.